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Removals can be a confusing business, we’ve compiled a list of our most frequently asked questions to help you along the way. We’re sure we’ve covered most bases, but if there is anything you are unsure of, or you have a general enquiry, don’t hesitate to give us a call, and a member of our team will be happy to help.

Is your storage unit secure

Absolutely! Our storage unit is covered by several CCTV cameras and an intruder alarm which are monitored 24 hours a day, 7 days a week.

Where is your office and storage unit?

We are based on Newburn Bridge Road, Blaydon. 5 miles from the centre of Newcastle. There will be someone available in the office from 8.30 am to 5pm Monday to Thursday and 8-30 am to 4-00pm Friday, so feel free to pop in.

Can you provide a packing service?

Yes! If you require we will securely pack your items, usually the afternoon/evening before your moving day. We offer different levels of the packing service, for example just the kitchen, or pictures and mirrors.

Do I need your removals service or your man and van service?

Our man and van service is aimed at local moves, within a radius of 20 miles. Within this distance we can do multiple trips if necessary. Our Man and Van service is also ideal for those moves where there you have different places to collect and move furniture from and to.

Our removal service is aimed at moves with a distance of over 20 miles. We will load the removals vehicle(s) in one go, drive your items to your new property, and unload once there.

Do you help load and unload the van?

Yes! Our men always provide the full loading service, and will expertly pack your items in the van using webbing straps and removals blankets. If you have opted for just one man, he will need some help lifting the heavier items.

Can you move the contents of my loft

We can move the contents of your loft, but our insurers and Health and Safety legislation impose pretty strict regulations on us accessing it. Unless your loft is fully lit, boarded out, and has a fitted staircase, our crews are restricted from going up there. Please move the contents of your loft down to a room prior to our arrival.

How do I arrange parking bay suspensions?

Chances are it will be your local council that you will need to contact, which vary from area to area. We’d recommend searching for your local council on the internet, or having a look for their number in telephone directories.

How early do I need to book?

We always advise booking as early in advance as possible, but understandably this isn’t always easy as buying and selling a property does have its hurdles. Typically speaking we tend to book up a week to two weeks in advance. The ends of the month and Fridays are always in greater demand than other times.

What areas do you cover?

We cover the whole of Tyneside, Wearside, Northumberland and Durham move you locally, nationwide or to mainland Europe.

 

How big are your vehicles?

We operate a fleet of vehicles ranging from transit vans, purpose built 3.5 Tonne removal vehicles, right up to 12 and 18 Tonne HGV removal vehicles.

Our Luton vans, or 3.5 Tonne vans, have a load volume of 800 cubic feet, or around the size of a large 2 bedroom or regular 3 bedroom property. Our transit vans have a load volume of 250 cubic feet, which is around the size of a typical studio flat. Our transit vans work well if you only have limited furniture or boxes to move.

Can you pack my belongings?

Certainly, we offer differently levels of packing to suit your requirements. We can either pack your entire home into high quality cartons and packaging or just the fragiles such as ornaments, kitchen cupboards, pictures and mirrors.

You can view our full range of services on our removals page here.

Do you provide boxes?

We certainly do, you can view our full range of boxes, cartons and packing materials here. We will deliver these to you in plenty of time before your move.

If you have opted to pack yourself, we will deliver the appropriate number of boxes, and other packing materials to you prior to your move. We will give you pricing options at the survey, and tailor your quote to your needs and budget.

Can you dismantle my furniture?

Absolutely. We are happy to take any furniture you require apart, and reassemble it at your new property. Please let us know if there is furniture you will need taking apart at the quoting stage, so that we can come prepared.

It is worth bearing in mind that some flat-pack furniture is only manufactured to be assembled once, and does not take to well to being disassembled, moved and reassembled.

If you decide you need something dismantling at the last minute, we will still be able to take care of it for you, but there may be an additional charge.

How does your insurance work?

We can arrange and provide a level of contents and buildings insurance cover up to £2 million, dependent on your needs. Our standard insurance level is £50,000, which covers you for loss or damage to your contents or property.

Our level of insurance varies depending on the service you select. As with any removals comapany, we can only fully cover your items when we provide the full packing service. The reason for this is that we cannot cover boxes or other items that you have packed yourself.

If you opt for our man and van service, we cover your items for total loss or damage. Unfortunately, we cannot offer this level of cover with our one man and van service.

How do I pay?

We require a 30% deposit of your total removal price in order to secure your removal date on booking. After this, we require the remaining balance 3 days prior to your removal taking place. We can accept all major Debit and Credit cards (there is a 2% surcharge of credit cards) and bank transfer.

For our Man and Van service we accept payment by either debit or credit card and cash. We will require a one hours deposit, with the remainder payable on the day, when the men are finished and you are happy with your move.

Are some days cheaper to move on that others?

Yes, Fridays and the end of the month are always in the most demand, and as a result slightly more expensive. If you can, book nice and early, and aim for a date towards the beginning of the month, and ideally not a Friday.